At Actuality Media, your right to privacy is important to us. During the course of preparing you to take part in one of our programs, we may become exposed to your personal information. Because we are committed to protecting your privacy rights and the information you provide to us, we have developed this privacy policy. It explains how we will protect your information and describes how we will use and share it.

This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age.

This policy describes the following practices:

  • Collecting information
  • Sharing your personal information
  • Maintaining your personal information

This privacy policy may change from time to time to reflect Actuality Media's internal needs, customer feedback, or changes in applicable privacy legislation. Actuality Media will post all such changes here on our website, so please visit this page regularly.

Collecting information

In order to obtain services from Actuality Media, you may be required to provide specific information about yourself, such as your name, address, telephone number and e-mail address. We will inform you when we need information that personally identifies you, and we will keep this information in strict confidence. Additionally, you may, on occasion, voluntarily provide Actuality Media with information that can be classified as personal information – all such personal information will be stored and maintained in accordance with this privacy policy.

We collect information about you in the following ways:

As part of your participation in Actuality Media programs
We will require your name, address, telephone number, certain financial account or credit card information, and potentially other information of which we will inform you in advance, for billing and preparation purposes. This information is kept confidential and stored securely by Actuality Media and/or its payment provider.

As part of your use of Actuality Media's website
You may have the ability to post information on Actuality Media's website, such as comments and opinions. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and Actuality Media will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it.

You contact Actuality Media directly
Customers and business partners often contact us directly. When you contact any Actuality Media employee by telephone, e-mail, in person, or through our website, you will be providing us with personal information will help us deliver the information, products, or services you require.

You respond to communcations from Palette
From time to time, Actuality Media may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website; we may send out e-mail inviting feedback or offering services; or we may ask you for information concerning support of our services. Your response to these communications may require you to submit personal information and opinions.

Your information is obtained through a third party
Occasionally, Actuality Media will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.

Sharing your personal information

Subject to any exceptions stated above in the collection of information section, should Actuality Media collect any of your personal information, we will follow these practices regarding the distribution of that information.

Your personal information is protected
Actuality Media uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those persons who need it, and Actuality Media takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.

Actuality Media only uses and discloses your personal information if it helps us facilitate your needs, improve our services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Actuality Media will abide by those restrictions (subject to the consent exceptions listed below). For example, your credit card or financial information will only be used to bill you for the services that you have ordered and/or authorized, as applicable.

Actuality Media may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Actuality Media's products, services, customer sectors and/or usage patterns.

We only share your information with your consent
Actuality Media provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential.

In a few situations, Actuality Media may be required to disclose your information without your prior consent. For example, Actuality Media may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:

  • comply with law or legal process
  • protect and defend our rights and property, or the rights and property of a third party
  • protect against misuse or unauthorized use of any of Actuality Media's products, services, or other proprietary materials
  • protect the personal safety of any person
  • allow for a change of ownership of Actuality Media and associated transfer of all personal information to the new owner of Actuality Media – this does not affect the protection of your information under this Privacy Policy

Actuality Media will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.

Maintaining your personal information

Actuality Media has established the following practices regarding the maintenance of your personal information.You can request access to your personal information at any time
If, for any reason, you wish to review your personal information that Actuality Media has in its possession, you can contact our general email account and we will provide you with an export of all your personal information that Actuality Media has on file.

You can request changes to your personal information at any time
Sometimes it will be necessary for you to update your personal information that Actuality Media has on file; for instance, up-to-date information is required if you wish to continue to receive notifications of film distribution statuses. If you wish to make any changes or corrections to your personal information please contact our general email with the changes that need to be made. This will help us ensure our records are always up-to-date.

You can request that your personal information be destroyed at any time
A situation may arise where you desire to have all of your personal information that is contained in Actuality Media's records deleted or destroyed. If this is what you wish, please contact our general email and we will take care of removing your personal information from all of Actuality Media's records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes, and your name will still be credited on media you have created with Actuality Media. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.


This privacy policy supplements any agreements you already have with Actuality Media, such as the Participation Agreement, and any other agreement. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using Actuality Media's website, products, and services, you are consenting to the collection and use of your personal information by Actuality Media in accordance with this privacy policy.